Before / After the Viewing

Research and observations you can do from home or around the area

The Area & Neighbourhood

What is the neighbourhood like?
Walk around the area at different times of day. Are people looking after their houses? Well-maintained gardens, clean driveways and tidy frontages are good signs. Neglected properties, overgrown gardens, or lots of rubbish can indicate an area in decline. Check if cars are well-kept or if there are abandoned vehicles. Look at how people interact — do neighbours seem friendly? This gives you a feel for community pride and whether the area is on the way up or down.
Are there any student houses nearby?
Student houses can mean noise, rubbish piled up outside, lack of upkeep, and higher turnover of residents. Look for telltale signs: multiple doorbells on a single property, overflowing bins, mattresses or furniture left outside, and a general lack of maintenance. Check how far the nearest university is. If you're within walking distance of a campus, the chances of student lets increase. This isn't always a deal-breaker, but it can affect your quality of life and resale value.
Are there schools nearby?
Nearby schools are a double-edged sword. If you have children, proximity to good schools is a huge plus and also boosts property values. However, schools mean traffic congestion at drop-off and pick-up times (typically 8:30-9:00am and 3:00-3:30pm). This can make your street noisy and busy at those times. Check the Ofsted ratings of local schools — even if you don't have children, being in the catchment area of an 'Outstanding' school significantly boosts property value.
Check the local crime reports
Search for "{street name} crime" and check the police.uk crime mapping tool. This shows reported crimes by category (burglary, antisocial behaviour, vehicle crime, etc.) on a map. Compare your target area to surrounding streets. Every area has some crime, but you want to make sure you're not moving into a hotspot. Also look at trends — is crime increasing or decreasing? Pay particular attention to burglary rates, as this directly affects your home insurance premiums.
What are the local facilities like?
Check proximity to pubs, restaurants, doctors, dentists, supermarkets, gyms, and other amenities you regularly use. Use Google Maps to check driving and walking times. Consider your daily routine — how far is the nearest shop for a pint of milk? Where's the closest GP surgery and are they accepting new patients? A 10-minute walk to a good high street is very different from a 20-minute drive. Good local facilities make daily life easier and support property values.

Transport & Access

How are the transport links?
Check your commute time to work by car and public transport at the times you'd actually be travelling. Use Google Maps with the 'depart at' feature. Check the frequency and reliability of local buses and trains. How far is the nearest station? Is there good access to motorways? Consider how transport links might change — are any new routes, stations, or road improvements planned? Good transport links support property values; poor ones can leave you feeling isolated.
What is the on-road parking like?
If there's no driveway or dedicated parking, visit the street at the time you'd normally get home from work. Are there any spaces available? Check at different times — evenings and weekends are usually the worst. Look for resident parking zones, double yellow lines, or permit requirements. Poor parking availability is a daily frustration that's easy to overlook during a midday viewing. Also consider whether you'd need to park far from the house, especially in poor weather or when carrying shopping.

Online Research

Search for the street name online
Search for the street name in quotes along with the town or city. Look for news articles, forum posts, or social media mentions. You might find reports of antisocial behaviour, flooding, planning disputes, or other issues that locals know about. Also check Google Street View — you can often go back in time to see how the street has changed over the years. This can reveal whether the area is improving or deteriorating.
Check for planning applications or disputes
Search your local council's planning portal for applications near the property. A neighbour's planned extension could block your light. A new development nearby could increase traffic or change the character of the area. Also search for any planning disputes or enforcement actions. You can usually search by postcode or map. Pay particular attention to large-scale developments — new housing estates, commercial buildings, or infrastructure projects can dramatically change an area.
Are there any new developments planned nearby?
Check the local council's planning portal and search for major developments in the area. New housing developments can mean years of construction noise, increased traffic, and pressure on local services. On the positive side, new homes can bring investment to an area. Large developments might include new roads, schools, or shops. But they can also change the character of a quiet neighbourhood. Check what's been approved, what's pending, and what's in the local plan for the next 10-15 years.

Costs & Value

What is the council tax band and bill?
Council tax varies hugely between areas and bands. Check the property's council tax band on the Valuation Office Agency website, then check the local council's website for the exact annual charge. This is a fixed monthly cost you need to budget for. Properties in band A might pay around £1,200/year while band H could be over £4,000/year depending on the council. Also check if the property is in the right band — if it seems too high, you may be able to appeal.
What have similar properties sold for recently?
Check Zoopla, Rightmove, and the Land Registry's Price Paid Data for recent sales on the same street and nearby streets. This tells you whether the asking price is realistic. Look at what similar properties (same size, type, condition) actually sold for — not just what they were listed at. Properties often sell for less than the asking price. Also look at trends — are prices in this area rising, falling, or stable? This helps you decide how much to offer and whether it's a good time to buy.
How does the price compare to others on the street?
Look at the other properties on the street. Is the one you're interested in the most expensive, cheapest, or somewhere in the middle? Buying the most expensive house on a cheap street can be risky — the area sets a ceiling on values. Conversely, buying a less expensive house on a more expensive street often means better returns. Check if neighbours have made improvements — loft conversions, extensions, new windows — as this suggests the area supports higher values.
Is it freehold or leasehold?
Freehold means you own the property and the land it sits on outright. Leasehold means you own the property but not the land — you essentially have a long-term lease. If leasehold, check: how many years are left (below 80 years makes it harder to get a mortgage and expensive to extend), what the annual ground rent is (and whether it increases), what the service charges are, and what restrictions exist (pets, alterations, subletting). Some leaseholds have onerous terms that can be very costly. Always get your solicitor to review leasehold terms carefully.

Property-Specific Risks

What is the EPC rating?
Check the Energy Performance Certificate (EPC) rating on the government's EPC register. Ratings go from A (most efficient) to G (least efficient). A low rating (D, E, F, or G) means higher energy bills and potentially expensive improvements needed. The EPC report includes recommendations for improvements and estimated costs. From 2025, there are proposals that rented properties must reach EPC C — while this doesn't directly affect owner-occupiers yet, it indicates the direction of travel. A poor EPC can also affect mortgage availability and resale value. Check when the EPC was done — they're valid for 10 years but an old one may not reflect recent improvements.
Is the property in a flood risk area?
Check the Environment Agency's flood risk maps to see if the property is at risk of flooding from rivers, the sea, or surface water. Even if the property itself hasn't flooded, being in a flood risk zone can make insurance very expensive or even impossible to get through normal channels. You may need specialist flood insurance through Flood Re. Also check historical flood records and ask neighbours about any past flooding. Surface water flooding is increasingly common and isn't always obvious from maps.
Is there a subsidence risk in the area?
Some areas are particularly prone to subsidence due to clay soil, former mining activity, or underground water courses. Check the British Geological Survey's maps for the soil type in the area. Clay soils shrink and swell with moisture changes, which can cause foundation movement. Trees near the property (especially large ones like oaks or willows) can exacerbate this by drawing moisture from the soil. A history of subsidence in the area can make insurance more expensive and affect resale value.
What broadband speeds are available?
Check broadband availability using Ofcom's checker or providers like BT, Virgin Media, etc. If you work from home, this is critical. Fibre-to-the-premises (FTTP) gives the fastest speeds. Some rural or older areas may only have basic ADSL. Check what speeds are actually achievable, not just what's advertised. Also check mobile phone coverage for your network — some areas have surprisingly poor signal. Poor connectivity is increasingly a factor in property values.

On the Day of the Viewing

Things to check and observe when you visit the property in person

First Impressions

What is the road and ambient noise like?
Stand outside the property and inside with windows both open and closed. Listen for traffic noise, especially if it's near a main road, bus route, or junction. Noise levels change dramatically at different times — a quiet weekday afternoon might be very different from a Friday evening or Saturday morning. If possible, visit at rush hour. Also listen for other noise sources: railway lines, flight paths, pubs or clubs, industrial sites, or schools. Noise is one of the top complaints from new homeowners and is very hard to fix.
How private is the garden?
Go into the garden and look up and around. Can you see directly into neighbouring windows? Can they see into yours? Are there overlooking balconies, upper floor windows, or higher ground nearby? Check the boundaries — are there solid fences, hedges, or walls? How tall are they? Consider what the garden will be like in winter when leaves have fallen from trees and hedges. Poor privacy in the garden can make it feel unusable, especially in summer when everyone's outside. Adding screening can be expensive and may need planning permission.

The Exterior

Are there any visible roof issues?
Look at the roof from the outside. Are any tiles or slates missing, cracked, or slipping? Does the ridge line look straight or does it sag? Are there any patches of moss or lichen (some is normal, excessive amounts can trap moisture)? Check the gutters and fascia boards — are they intact and properly attached? Inside, check the loft if accessible: look for daylight coming through, water stains on timbers, and the condition of the felt underlay. A new roof can cost £5,000-£15,000+ depending on size and materials.
Check the drainpipes and gutters
Check all visible gutters, downpipes, and drains. Look for: cracked or missing sections, joints that have come apart, green algae or plant growth in gutters (indicating blockages), and staining on walls below gutters or downpipe joints (indicating overflows or leaks). If it's raining during your visit, that's actually helpful — you can see if water is flowing properly or overflowing. Blocked or broken gutters cause water to run down walls, leading to penetrating damp. Replacement isn't hugely expensive (£500-£1,500 for a whole house) but it's a job that needs doing promptly.
Is the pointing in good repair?
Pointing is the mortar between the bricks. Over time it can crack, crumble, or fall out, allowing water to penetrate the walls. Look closely at the mortar joints — is it flush, slightly recessed, or falling away? Repointing an entire house can cost £2,000-£5,000+. Pay attention to areas most exposed to weather (usually the south and west faces) and around windows and doors. Missing pointing is more than cosmetic — water getting into the walls can cause damp, staining, and in severe cases, structural issues.
Any signs of cracking in the brickwork?
Look carefully at the brickwork for cracks. Hairline cracks are often just settlement and nothing to worry about. However, stair-step cracks (following the mortar joints in a diagonal pattern), wide cracks you can fit a coin into, or cracks that are wider at one end than the other can indicate subsidence or structural movement. Check around windows and doors — cracks here are common and can indicate lintel failure. If you see significant cracking, get a structural survey done before proceeding. Subsidence repairs can cost £10,000-£50,000+.
Check the condition of windows and doors
Open and close all windows and external doors. Do they fit properly or stick? Check for draughts, condensation between double-glazed panes (indicating failed seals), and rotten timber frames. Are the locks working? How old is the double glazing? UPVC windows last about 20-25 years. Replacing all windows in a house costs £3,000-£7,000+. Single-glazed or failed double-glazed windows significantly increase heat loss and energy bills. Also check for trickle vents — these help with ventilation and are required by building regulations in newer installations.

Inside the Property

Are there any signs of damp?
Look for: discolouration or staining on walls (especially lower walls and in corners), peeling wallpaper or bubbling paint, a musty smell, black mould spots (especially in bathrooms, kitchens, and around windows), and tide marks on walls. Check behind furniture if possible — damp is often hidden. Feel the walls — they should be dry and at room temperature. Cold, damp patches indicate a problem. There are three types: rising damp (ground moisture moving up walls), penetrating damp (water coming through walls or roof), and condensation (the most common, caused by poor ventilation). Damp treatment can range from £500 for minor issues to £10,000+ for major work.
Any signs of cracking in the walls or ceilings?
Check internal walls and ceilings for cracks. Fine hairline cracks are common, especially in older properties, and usually just cosmetic — caused by normal settlement or temperature changes. However, wide cracks, cracks that run in straight lines (indicating movement along a structural join), or cracks around door and window frames can be more serious. Diagonal cracks running from corner to corner of a room can indicate structural movement. Cracks combined with doors that stick or don't close properly are a warning sign.
Is the plaster in good condition?
Tap the walls gently — solid plaster sounds different from hollow, blown plaster. Blown plaster has detached from the wall behind and will eventually need replacing. Look for bulges, hollow sounds, or areas that feel soft or crumbly. In older properties, the original lime plaster may have been patched with gypsum plaster, which can cause issues. Replastering a room costs £400-£800, and a whole house can be £4,000-£8,000+. This is often necessary in older properties and should be budgeted for.
Are there any signs of asbestos?
Asbestos was commonly used in UK buildings before 2000. It can be found in: textured ceilings (Artex), pipe lagging, floor tiles, roof sheets (especially on garages), soffits, and wall panels. It's not dangerous when in good condition and left undisturbed, but becomes hazardous when damaged, drilled into, or disturbed during renovation. If you're planning to do work on the property, you may need an asbestos survey (£200-£500). Professional removal is expensive — £1,500-£5,000+ depending on extent. Never try to remove it yourself.
Check the loft space
If accessible, look in the loft for: the condition of roof timbers (any signs of rot or woodworm?), insulation levels (at least 270mm recommended), daylight coming through the roof (indicating missing tiles), water stains or damp patches, and the condition of any water tanks. Check for adequate ventilation — good airflow prevents condensation and rot. If the loft has been converted, check if it was done with building regulations approval. An unauthorized conversion could cause problems with insurance and resale.

Heating, Plumbing & Electrics

When was the boiler last serviced or replaced?
Ask to see the boiler and any service records. A gas boiler typically lasts 10-15 years. If it's nearing the end of its life, budget £2,000-£4,000 for a replacement. Check the make and model — some brands are more reliable than others. Is it a combi, system, or conventional boiler? Is it powerful enough for the size of property? Look for warning signs: unusual noises, a yellow flame instead of blue, or a lack of service history. An old or poorly maintained boiler can be dangerous (carbon monoxide risk) and expensive to run.
Any known heating or plumbing issues?
Turn on the heating during the viewing if possible, even in summer. Check that all radiators get warm. Cold spots or radiators that don't heat up could indicate sludge buildup, air locks, or a failing boiler. Check the age and condition of the radiators — old cast-iron ones might be charming but can be inefficient. Check water pressure by turning on taps, especially upstairs. Flush the toilet and check it refills properly. Look under sinks for signs of leaks (staining, buckets, dampness). Replacing a full central heating system can cost £4,000-£8,000+.
Check the consumer unit (fuse board)
Look at the consumer unit (fuse board). Modern ones have MCBs (miniature circuit breakers) and an RCD (residual current device) for safety. If the board still has rewirable fuses or old-style cartridge fuses, it's likely old and may indicate the whole electrical system needs updating. A full house rewire costs £3,000-£5,000+ for a 3-bed house. Check the age — if the wiring is pre-1970s, it's likely past its expected life. Old wiring can be a safety risk and may not be insurable. Ask for an electrical safety certificate.

Questions for the Estate Agent

Important questions to ask the estate agent during or after your viewing

About the Property

What is included in the sale?
Get a clear list of what's included. Standard inclusions are fitted kitchens, bathroom suites, and fitted wardrobes. But check about: curtains and blinds, light fittings (they may leave bare bulbs), carpets, garden sheds, greenhouse, white goods (washing machine, fridge, dishwasher), and any furniture shown in the photos. Anything that's fixed to the property should legally be included, but disputes are common. Get the list in writing as part of the fixtures and fittings form. This avoids unpleasant surprises on moving day.
Is the property listed or in a conservation area?
A listed property (Grade I, II*, or II) has legal protections that restrict what changes you can make — even internal alterations may need Listed Building Consent. This can make renovations significantly more expensive as you may need to use traditional materials and methods. A conservation area doesn't restrict the interior but limits external changes — replacement windows, satellite dishes, and extensions all need planning permission. Check with the local council before buying if you have plans for the property. Non-compliance can result in enforcement action and the requirement to undo work at your expense.
Have any major works been done?
Ask about any significant work done to the property: extensions, loft conversions, rewiring, replumbing, new roof, structural alterations, or damp treatment. For any work done, ask: was it done with building regulations approval and planning permission (where required)? Are there certificates and guarantees? Who did the work? Building regulations sign-off is crucial — without it, you may not be able to insure the work or could face issues when you come to sell. Unauthorized structural changes can be dangerous and expensive to rectify.

The Seller & History

How long has the property been on the market?
A property that's been listed for a long time (more than 3-4 months) might indicate problems — it could be overpriced, have issues that put buyers off, or be in a less desirable location. However, it also means the seller may be more willing to negotiate on price. Check the listing history on Rightmove or Zoopla — has the price been reduced? How many times? A series of price reductions suggests the seller is struggling. Conversely, a property that's just come on the market in a hot area may attract multiple offers quickly.
How long have the owners lived there?
Short ownership periods (1-2 years) can be a red flag — the owners may have discovered problems after moving in. However, it could also be due to job relocation or personal circumstances. Long ownership (10+ years) generally suggests they've been happy there. Ask why they're selling — this can reveal useful information about the property or area. If they're moving to a bigger house, that's normal. If they mention neighbour problems, noise, or other issues, take note. The estate agent won't always be forthcoming, so read between the lines.
Has the property changed hands frequently?
Check the Land Registry for historical ownership if possible. A property that has changed hands several times in a short period can indicate underlying problems that successive buyers have discovered. However, it could also reflect the type of buyer (investors, first-time buyers who outgrow it). Ask the agent directly and cross-reference with what you can find online. If the property has had three or four owners in ten years, that's worth investigating further.
What is the seller's situation?
Understanding the seller's motivation helps with negotiation. Are they desperate to sell (divorce, debt, relocation)? A motivated seller is more likely to accept a lower offer. Are they next of kin selling an inherited property? They may have less emotional attachment but also less knowledge of the property's history. Is it a deceased estate? The property may have been empty for a while and could have maintenance issues. Are they in a chain? A chain-free seller can move faster. Is there a deadline? This all affects your negotiating position.

Price & Negotiation

What is the minimum acceptable price?
Estate agents rarely give a straight answer to this, but it's always worth asking. They may say 'offers around' a figure, which gives you a floor. More useful is to ask what other offers have been made — the agent is legally required to pass on all offers to the seller. If there have been no offers, that strengthens your negotiating position. If the property is priced 'offers in excess of' a figure, that usually means they expect a bidding war. Research comparable sales to justify your offer.
Can you speak directly to the sellers?
This isn't always possible or appropriate, but if you can speak to the current owners, you can get invaluable information about the property and area that the estate agent may not know or share. Questions to ask the sellers: what do they love about living there? What would they change? Have they had any problems? How are the neighbours? What are the bills like? People are often more honest in person than through an agent. However, respect that some sellers prefer to communicate through their agent.
Are there any disputes or known issues?
The seller is legally required to disclose certain information in the property information form (TA6), including: boundary disputes, neighbour complaints, planning issues, and any notices from the council. However, asking the agent directly can sometimes surface issues earlier. Ask about: Japanese knotweed (can affect mortgage availability), flooding history, shared access or rights of way, party wall agreements, and any ongoing insurance claims. These issues can be deal-breakers or at least affect your offer price.